IT Help Desk Technician needed at Ace Acumen Academy, Brampton, Ontario, Canada – Apply now

• Company culture encourages trust, communication and teamwork
• Transparent and collaborative work environment support inclusion
• Semester-based evaluations to provide metrics for individuals to receive performance acknowledgement awards
• Structured calendar provides scheduled performance reviews and opportunities for professional development and career advancement
  
  

Responsibilities

• Serving as the first point of contact for instructors and staff seeking technical assistance in person, over the phone or email
• Performing troubleshooting through diagnostic techniques and pertinent questions
• Responsible for PCs, Printers, and related equipment (Monitor, Keyboard, Mouse, Hard Drive, etc.)
• Installing and upgrading Windows and software
• Diagnose and resolve technical hardware and software issues
• Diagnose and resolve minor network issues (e.g. LAN Access)
• Prioritize work orders/help desk ticket according to severity
• Create a document for any issue and report events
• Accurately log work orders/help desk tickets and resolutions into help desk software management system
• Determining the best solution based on the issue
• Direct unresolved issues to the next level of support personnel
• Perform other duties upon request
  
  

Requirements

• Proven experience as a Help Desk Technician or other customer support role in the IT Field
• Good understanding of computer systems, mobile devices, and other tech products
• Tech savvy with working knowledge of MS Office, Databases, and IP PBX System
• Ability to diagnose and resolve basic technical issues
• Knowledge of incident tracking system would be an asset
• Must be able to lift 20 lbs to 30 lbs
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• College Diploma required: Bachelor’s degree in IT, Computer Science or relevant field considered an asset
• CompTIA A+ and CompTIA N+
  
  

ACE ACUMEN ACADEMY IS COMMITTED TO EQUITY IN EMPLOYMENT AND EDUCATION.

Company Description
Ace Acumen Academy is a designated learning institution- DLI -that offers full-time college programs through its partnership with St. Clair College. Our College works exclusively with international students who will receive a recognized Ontario Public College credential upon successful completion of their studies. The College's campuses are located within the GTA: Toronto, Mississauga, Brampton.

Ace Acumen Academy is a designated learning institution- DLI -that offers full-time college programs through its partnership with St. Clair College. Our College works exclusively with international students who will receive a recognized Ontario Public College credential upon successful completion of their studies. The College's campuses are located within the GTA: Toronto, Mississauga, Brampton.