Customer Service Consultant – Work From Home at Rogers Communications Burnaby, BC- Apply Now

16
Jun 24
By | Jobs

This is a Remote role which means you get to work from home!

At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference – they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you’re up for the challenge and the fun? If so, consider the following opportunity:

Rogers is a proud Canadian company with a rich family history. That’s why it’s always been important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and for our communities across Canada.

Not only is our business strong, but so is our culture. We genuinely care about each other, and we know what makes you different makes us great. That’s why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential – we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us.

READ THIS  General Laborer needed at Weston Forest Oakville, Ontario, Canada - Apply now

Let’s make your possible at Rogers.

At Consumer Care, we believe our people are the heart of our success. We take pride in connecting Canadians to a world of possibilities and the moments that matter most in their lives by providing the very best wireless, residential and media to Canadians. We are leading the way in 5G for both coverage and reliability. Consumer Care is an opportunity for you to build something amazing, while accelerating your career. Together we can make more possible.


Life at Consumer Care – What We Offer

<>

We invest in our people to unleash their potential so we can win as a team! As part of the team, you will have access to a ton of amazing resources, discounts and perks. To name a few:

  • Unlimited access to Headspace Premium for mindfulness training

  • Access to a virtual walk in clinic to connect with Healthcare Professionals from home

  • LIVX – Fitness Membership to attend classes virtually

  • Company matching contributions to charities you support

  • Paid time off for volunteering

  • Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan

  • Employee discounts to our products and services

  • Leadership development, Mentorship and Coaching programs

  • Work from home as of day 1

We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.

READ THIS  AZ Truck Driver needed at Darling International Canada Inc. Hickson, Ontario, Canada- Click to apply now

https://youtu.be/4qns5egM0vU


What We’re Looking for

We’re looking for someone who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to unlock the appropriate solutions while recommending our products and services to our customers. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service.


What You’ll Do

Our customers come first, and they inspire everything we do. As part of our team, you will be providing world class customer service by connecting with our customers, analyzing their needs and offering customized solutions. You will receive ongoing training and development to ensure you have all the necessary skills to navigate through our systems to find the solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule. You will be speaking to different people from across Canada.


Who You Are

  • High School Diploma or equivalent

  • 1+ years of customer interaction in a professional role, either face to face or over the phone

  • Expert in communication and listening

  • A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces.

  • Strong analytical and problem-solving skills

  • Ability to work a flexible schedule

  • Navigate multiple computer systems

  • Multitasking

READ THIS  Receptionist needed at Sifton Properties Limited London, Ontario, Canada - Apply now

We have a remote-friendly culture. In this role, you will be working from home permanently as long as you meet our requirements which include, but are not limited to, a quiet workspace and the required internet bandwidth. You must also reside within 250km of Burnaby HQ to be eligible.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1600 – 4710 Kingsway (016), Burnaby, BC
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 287404

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Source: ca.indeed.com


Discover more from Heritage Plus

Subscribe to get the latest posts to your email.

Click any of the icons to share this post:

 

Disclaimer

Unless specified, Heritage Plus Blog is not in any way affiliated with any of the scholarship and job providers featured in this website. The material provided here is solely for informational purposes. Visitors are advised to use the information at their own discretion

 Join our Telegram Channel

Discover more from Heritage Plus

Subscribe now to keep reading and get access to the full archive.

Continue reading