Technical Support Specialist needed at Toronto Metropolitan University Toronto, Ontario, Canada

At the intersection of mind and action, Toronto Metropolitan University is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority.

In April 2022, the university announced our new name of Toronto Metropolitan University, which will be implemented in a phased approach. Learn more about our next chapter.

About The Daphne Cockwell School Of Nursing

The Daphne Cockwell School of Nursing (DCSN) is a dynamic learning space that promotes socially responsive, evidence-informed nursing. Graduates are prepared to address global health needs and provide high quality care for future generations. Our innovative approach to nursing scholarship creates a dynamic learning space that promotes socially responsive, evidence-informed nursing. Graduates are prepared to address global health needs and provide high quality health care for future generations. To learn more about the programs offered visit our webpage at: https://www.torontomu.ca/nursing/ and look for us @NursingTMU on Twitter.

DCSN recently opened a new high-tech Nursing Simulation Lab located in the university’s newest building. It is a space where students have access to state-of-the-art technology that gives them practical experience before they even hit the workforce. Here, nursing students have access to clinical suites where they can practice interactions with patients, in-depth clinical examinations, and nursing-station equipment set up to simulate real-life conditions and hospital scenarios.

We especially welcome applications from individuals who self identify as women, Black, Indigenous or a racialized person, who will be integral towards serving our highly diverse student population. If you identify in one of the former groups, we encourage you to self-identify in your cover letter. We are building a culture of recognizing and celebrating diversity and welcome you to join us.

The Opportunity

The Technical Support Specialist provides in-person and remote support and advice on the localized use of technology services (hardware and software) and network and security administration; including the installation, maintenance, troubleshooting, and training of systems. This role is responsible for updating and supporting computer programs to assist in the efficient operation of the Daphne Cockwell School of Nursing (DCSN). The Technical Support Specialist researches, evaluates and recommends hardware and software solutions, and develops related documentation for the support of these technologies. This role supports the efficient running of a help desk system and ensures clients’ issues and requests are resolved and addressed in an efficient and timely manner and in accordance with departmental and university commitments to equity, diversity and inclusion (EDI). The Technical Support Specialist implements projects under the general direction of senior staff or management.

Responsibilities Include

• Maintains and supports the DCSN’s technical operations
• Investigates all departmental technical issues; prioritizes and addresses all inquiries and case tickets, including the first level troubleshooting, repairing and escalation to the University’s central technical function and external vendors as required.
• Ensures the efficient operation of all school computers, laptops, peripheral equipment, software and applications, including the setting-up/installing, upgrading, maintaining and optimizing of all technologies.
• Administers and facilitates technological initiatives and projects (e.g. system upgrades, etc.), under the general direction of management or senior staff.
• Acts as the main point of contact on departmental servers and network administration.
• Updates, maintains and ensures the security and stability of systems and applications (e.g. virus scanning, check-in/out programs, etc.). Anticipates technical issues and provides researched solutions for these issues.
• Establishes, documents and implements proper usage procedures, maintenance logs, system manuals and related reports. Ensures procedures and manuals are developed based on EDI best practices.
• Liaises with TMU Computing and Communication Services area to ensure localized systems are maintained according to the overall guidelines and technical requirements as set by the University’s central technology support function.
• Provides server and network support to clients, including the administration, troubleshooting and securing, as needed.
• Researches, analyzes and recommends on technological solutions
• Provides technical support for special events (e.g., guest lectures, research forums, conferences) at the DCSN.
• Provides technical support for operation of simulation equipment, to include providing support to faculty, staff and students during the planning and execution of simulation sessions. Ensures timely provision of regular maintenance, extension of warranties, updates, upgrades, etc, contacting appropriate vendors as needed.

Qualifications

To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

• Completion of a post-secondary degree in a technology-focused field with specialized training in current technology, including client/server computing, cloud computing, networking, data and information technology management.
• A minimum of 3 years of relevant experience in a similar capacity; supporting area users, coordinating and implementing technology projects, providing help desk support, including hardware and software.
• Experience in troubleshooting and repairing hardware and software.
• Experience in training others.
• Technical documentation experience.
• Excellent interpersonal and communication skills (both oral and written).
• Demonstrated commitment to EDI.
• Demonstrated track record of providing technical client service.
• Strong analytical, critical thinking and problem solving skills.
• Demonstrated knowledge with current technologies.
• Proven ability to assess and meet client needs.
• Knowledge of web-design and computer coding to support simulation equipment and software.

Additional Information

Position Number(s) 20004540 Reports To Administrative Officer Vacancy Type FTCE Employee Group OPSEU Work Location Hybrid Start Date ASAP End Date Not Applicable Hours of Work 36.25 Grade 11 Hiring Range $66,620.63-$72,798.18 Application Close Date April 30, 2023

As part of the selection process, candidates may be required to complete an occupational assessment.

An equivalent combination of education and experience may be considered.

Applicants who do not meet all of the posted qualifications may, upon the University’s sole discretion, be considered to fill a vacancy on an underfill basis.

Applications will only be accepted online through Toronto Metropolitan University's career site.

Toronto Metropolitan University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and aims to ensure that independence, dignity, integration and equality of opportunity are embedded in all aspects of the university culture.

We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community.We are committed to providing an inclusive and barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please contact hr@ryerson.ca. All information received in relation to accommodation will be kept confidential.