Job Description
- Provide courteous and efficient telephone services, including taking accurate messages
- Know information about the hotel and surrounding area
- Respond to guest inquiries regarding rates, special packages and general information accurately and in a timely manner
- Responsible for guest check-in and check-out
- Create reservations by telephone, central/global reservations, correspondence and in person
- Responsible for cash float
- Present expense statements to departing customers and receive payment
- Perform general office duties
- Ensure interdepartmental communication and cooperation in the interest of greater customer satisfaction
- Work shifts according to company levels
- All front desk agents will be trained and expected to work in other front desk areas as required.
- Ensure a clean and safe working environment and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Perform any other duties as assigned
Qualifications
- Previous front desk/customer service experience an asset
- IQWARE and MS Office experience preferred
- Knowledge of a second language is an asset
- Must be self-motivated and well-organized
- Excellent communication skills, both written and oral, are a must
- Professional appearance and manner
- Demonstrates initiative and ability to work with minimal supervision
- Ability to maintain high service levels under pressure
- Ability to stand and walk constantly throughout shift
You may be required to work holidays, weekends, overnights and other non-daily shifts. Submitting your application to Hotel Lac Carling indicates that you are able to meet these requirements on an as-needed basis.
Your Team And Work Environment
High-end luxury hotel/resort
Additional Information
Visa requirements: Applicants must be legally entitled to work in Canada.
Our commitment to diversity and inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Please send your resume to Directeur.Reception@Hotellaccarling.com
Source: ca.linkedin.com
Where is the application form here