• Provide courteous and efficient telephone services, including taking accurate messages
• Know information about the hotel and surrounding area
• Respond to guest inquiries regarding rates, special packages and general information accurately and in a timely manner
• Responsible for guest check-in and check-out
• Create reservations by telephone, central/global reservations, correspondence and in person
• Responsible for cash float
• Present expense statements to departing customers and receive payment
• Perform general office duties
• Ensure interdepartmental communication and cooperation in the interest of greater customer satisfaction
• Work shifts according to company levels
• All front desk agents will be trained and expected to work in other front desk areas as required.
• Ensure a clean and safe working environment and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Perform any other duties as assigned

Qualifications

• Previous front desk/customer service experience an asset
• IQWARE and MS Office experience preferred
• Knowledge of a second language is an asset
• Must be self-motivated and well-organized
• Excellent communication skills, both written and oral, are a must
• Professional appearance and manner
• Demonstrates initiative and ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Ability to stand and walk constantly throughout shift

You may be required to work holidays, weekends, overnights and other non-daily shifts. Submitting your application to Hotel Lac Carling indicates that you are able to meet these requirements on an as-needed basis.

Your Team And Work Environment

High-end luxury hotel/resort

Additional Information

Visa requirements: Applicants must be legally entitled to work in Canada.

Our commitment to diversity and inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Please send your resume to Directeur.Reception@Hotellaccarling.com