Chat Agent needed at Datasumi, Canada – Apply now

19
Apr 24
By | Jobs
Description

We are seeking a highly motivated and customer-focused individual to join our team as a Chat Agent Remote. In this role, you will be responsible for delivering exceptional customer service through our online chat platform. You will have the opportunity to interact with customers, address their inquiries, and build strong relationships while representing our company in a professional manner. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a passion for providing outstanding customer support.

Responsibilities

Engage in online chat conversations with customers, ensuring prompt and accurate responses to their inquiries

Maintain a high level of product knowledge to effectively assist customers with their questions and concerns

Provide timely and appropriate solutions to customer issues or escalations, ensuring customer satisfaction

Identify and evaluate customer needs, suggesting appropriate products or services to enhance their experience

Act as a brand ambassador, upholding and promoting the company's values and vision

Document conversations and customer interactions to track trends and identify areas for improvement

Collaborate with team members to share knowledge and best practices, contributing to a positive work environment

Requirements

High school diploma or equivalent

Previous experience in a customer service role

Exceptional written and verbal communication skills in [Language]

Proficient in using live chat software and other online communication tools

Ability to multitask and prioritize responsibilities effectively

Strong problem-solving skills and ability to think critically

Excellent time management and organizational skills

Ability to work flexible shifts, including evenings, weekends, and holidays.


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