Account Coordinator needed at JENNY BIRD Toronto, Ontario, Canada

Jun 24
By | Jobs
Hi, I’m Mercede from JENNY BIRD. I’m our Sr. Sales Manager, and we’re looking for an Account Coordinator to join the team. Our wholesale team is small but mighty – and growing quickly due to the explosive growth our channel has seen over the past couple of years. Our team is responsible for bringing JENNY BIRD to some of the best retailers across Canada, the US and internationally.

We are seeking a highly organized person who enjoys sales, is a natural with people, loves the retail market and is a true fan of JENNY BIRD.

Position Overview

The Sales Coordinator for the wholesale team will report directly to our in-house Sr. Sales Managers, Kerri-Lee and Mercede and work alongside our Account Coordinator for International and Majors. This position is vital to the daily operations of the wholesale channel, as you will support our sales team members and liaise with our third-party sales reps across Canada and the US. This role requires exceptional organization and someone who is extremely personable, as you will serve as the face of the brand on calls and inquiries from our retail partners and will be expected to be a steward of the brand, extending kindness and compassion to our partners.

This coordinator position is integral to the daily operations and relationships within the wholesale channel, as you will support our administrative duties as well as our Sr. Sales Managers in the management of daily requests from our retail partners and sales reps.

You’ll be a great fit if you thrive in a people-facing environment and love to support a team.. We’re looking for someone personable with the natural ability to build great relationships who can help keep us running at our most optimal, organized level. If you have exceptional organizational skills and draw energy from being a part of a team, we’d like to meet you!

The Responsibilities:

  • Act as the main point of contact for immediate inquiries, keeping the office operations moving while the Sales Team is traveling to markets.
  • Processing all boutique orders for Canada and the US on a daily basis. Ensuring orders meet minimum order requirements, any items that are backordered or out of stock are communicated to the retailer and/or sales rep, checking for accurate shipping and billing information.
  • Creating linesheets for each new collection on JOOR as well as on Canva. Creating additional linesheets per request for special accounts.
  • Owning the receiving and organization of physical samples for our HQ sales team – receiving them into inventory and keeping them neatly organized by collection in our Toronto office.
  • Sending out samples for each new collection to our third party sales reps.
  • Supporting our HQ sales team for in person appointments with buyers – organizing the space, booking a boardroom, setting out collection samples, sending appointment reminders and maintaining the JB calendar.
  • Local events – supporting our sales team with retailer events within Ontario including packing up display tools, helping merchandise, processing trunk show orders and managing the sold reports after any trunk shows are complete.
  • Owning and managing our online wholesale ordering platform JOOR. Directing new connection requests from retailers to the appropriate sales rep, overseeing the platform to ensure assets and line-sheets are a current representation of the brand.

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What you bring to the table

  • You have a knack for building strong relationships (remembering birthdays and small, personal details is your thing!) and you bring a positive attitude in all your people-facing interactions.
  • You have a visual eye – previous visual merchandising experience, familiarity with Canva or similar programs is an asset.
  • You thrive in social environments – whether that is while working with our team, supporting retailer events, or connecting with Buyers, you bring a lightheartedness and kindness to your social encounters.
  • You have an interest in retail – a background in retail is a plus.
  • You are organized personally and professionally; you take pride in an organized space and mind, and you can balance several different projects both large and small.
  • You are a team player and embody a “no task too small” mindset.
  • You know your way around a spreadsheet, or at least, a keen interest in learning the basics of Excel

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you!

The Interview Process

Step 1: Phone screen with a member of the Sales team

Step 2: In Person interview with Mercede Robertson & KerriLee Mackinnon (Sr. Sales Managers)

Step 3: Interview with Priti Kapoor (VP of Finance and HR)

Step 4: Conduct References.

Step 5: Offer.

Perks at Jenny Bird

  • 3-weeks vacation + 3 floating days + Summer Fridays (we close the office early at 1 pm!)
  • Your birthday off!
  • A comprehensive benefits program + health care spending account
  • Parents leave top-up
  • Professional development budget to use towards courses and/or certificates
  • Perks on JENNY BIRD products!

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  • We have flexible working arrangements for the team. Currently, our team is working in a hybrid model, in which the expectation is that you will be working 2-3 times per week out of our downtown Toronto office.

JENNY BIRD does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email.

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