Customer Success Representative needed at Loadlink Technologies Mississauga, Ontario, Canada- Apply now

With over 7,500 customers across Canada and huge expansion plans, we need to deliver the highest quality tech products and we’re looking for YOU to make that happen.

Our customers demand the highest quality and reliability for their services, and we look for innovative ways to meet their expectations. That’s where our Customer Success team comes in. Our representatives play a major role in our organization’s achievements. As our brand ambassadors, they strive for professionalism in everything they do which is reflected in how they interact with our customers. From assisting our valued customers to expanding our business, they are the champions of our game-changing products and services.

Your daily activities range from answering customer inquiries, providing information on our various packages, recommending solutions that provide value to the customer (up-selling), training customers on how to use our software solutions, and working together with your colleagues to resolve unique problems. You will have a monthly sales target that will tie in with your commission payment!

If you thrive on making an impact, apply now to kick off your career at a company that will provide you with unlimited mentorship and growth opportunities alongside a team of passionate and driven individuals to support you every step of the way. We may even throw in some fun!

In This Role, You’ll Get To

• Become a brand enthusiast for our products and effectively communicate value propositions and sales opportunities
• Build relationships with preferred customers and internal stakeholders to grow existing business
• Provide exceptional customer service to our clients, addressing and troubleshooting to resolve any issues that may arise
• Bring your ideas and strategies to advance our company’s vision for the future
• Utilize our CRM to manage customers, opportunities, and accounts
• Actively participate in regular goal setting and team building sessions
• Attend industry networking events

We Are Looking For An Individual With

• Strong communication skills in English – written and verbal
• Previous customer service or sales experience (preferred)
• Good working knowledge of MS Office Suite and Salesforce (preferred)
• A positive and energetic personality who can articulate Loadlink’s value proposition
• Great multi-tasking abilities
• The ability to work independently and as part of a team
• Great problem-solving skills – someone who can think through problems and develop solutions quickly while always demonstrating a positive attitude
• An eagerness to learn and adapt to new processes and technologies effectively
• A go-getter mentality – someone not afraid to back down from a challenge

What’s in it for you:

• The opportunity to make a difference – we’re small enough that what you do gets noticed
• Learn an entirely new HUGE industry
• We always have an open door/teams/zoom environment
• The people we work with are pretty awesome
• Flexible work options
• A fantastic full compensation package including:
• Better than average salary with the ability to earn top $$$ in commission
• Awesome benefits voted on and chosen by our entire team
• Matching RSP
• Discount stock program – NYSE: ROP
• Bonus program
• Recognition program

By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status or open work permit.

About Us

Our technology positively impacts every Canadian household. We enable food to arrive at our stores, inventory to our malls, and make eCommerce happen! Our platform moves over 50,000 loads per day. What we do is vital, and it will always be in demand and it will continue to grow exponentially. We have been the market leader in this space and have continued to evolve for over 30 years. We’re the catalyst that is driving technological advancement in the commercial transportation industry.

Check us out at loadlink.ca.

You should know that we’re currently working one day a week in our Mississauga office. It has been great working and socializing together again! We will continue to operate in a hybrid environment that’s ideal for everyone and allows us to get together.

(We also know life happens and we need to be flexible)

The Fine Print:

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Loadlink Technologies will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

Source: ca.linkedin.com